Terms of Service
Last Updated: 10 October 2025
1. Who We Are
Sophia & Grace London (“we”, “us”, “our”) operates https://sophiagracelondon.com (the “Site”). We provide high-quality women’s clothing and accessories through our online store.
Company details: Back on Rails | Digital Marketing, Hekelhof 18, 2201 ET Noordwijk aan Zee, The Netherlands • KvK 66815797 • VAT NL002415478B23.
2. Acceptance of Terms
By accessing or using the Site you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site. We may update these Terms from time to time; continued use of the Site constitutes acceptance of the revised Terms.
3. Related Policies
These Terms work alongside our other policies. Please review them carefully:
4. Licence to Use the Site
Subject to these Terms, we grant you a revocable, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial purposes.
5. Eligibility & Accounts
- You must be at least 18 years old to place orders.
- You agree to provide accurate, current and complete information and to maintain the confidentiality of your login details.
- You are responsible for all activities that occur under your account and agree to notify us of any unauthorised use.
6. Orders, Pricing & Availability
- Order acceptance: All orders are offers to purchase and are subject to our acceptance. We may verify information, screen for fraud and decline or cancel orders at our discretion (with a full refund where payment was taken).
- Prices & currency: Prices are shown in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time prior to acceptance.
- Errors & omissions: We try to ensure accuracy, but errors (pricing/description/availability) may occur. If we discover an error after you order, we will contact you; you may reconfirm at the correct details or receive a full refund.
- Availability: Products are offered subject to stock. If an item is out of stock after your order, we will cancel and refund the affected item.
- UK service area: We currently ship within the United Kingdom only (see Shipping Policy for details).
7. Shipping, Returns & Refunds
Shipping times, costs and methods are set out in our Shipping Policy. Returns and refunds are governed by our Return & Refund Policy (including the 30-day return window and the requirement to report defective or incorrect items within 4 days of delivery).
8. Permitted & Prohibited Use
You agree not to:
- license, sell, rent, lease, assign, distribute, host or otherwise commercially exploit the Site;
- modify, reverse engineer, decompile or disassemble any part of the Site;
- remove or alter any copyright, trademark or proprietary notice;
- upload or transmit malware, spam or content that is unlawful, defamatory, infringing or harmful;
- use crawlers/scrapers/robots to access the Site except for standard search-engine indexing.
9. Intellectual Property
All content on the Site—including text, graphics, logos, images, product names, and code—is our property or that of our licensors and is protected by applicable IP laws. You obtain no rights in such content except as expressly allowed in these Terms.
10. User Content & Suggestions
If you submit reviews, comments, photos or suggestions (“Content”), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, modify and display such Content in connection with our business, without compensation. You confirm you own or have rights to the Content you submit.
11. Data & Cookies
We process personal data in accordance with our Privacy Policy. We use cookies and similar technologies as described in our Cookie Policy. You can manage non-essential cookies via the consent banner or settings link.
12. Warranties & Disclaimers
The Site is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. This does not affect statutory rights you may have as a consumer under UK law.
13. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenue, arising from your use of the Site or purchase of products.
Our total aggregate liability for claims arising out of or related to the Site or products shall not exceed the amount you paid for the product(s) giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
14. Third-Party Links & Services
The Site may link to third-party websites or services we do not control. We are not responsible for their content, policies or practices. Your use of such sites is at your own risk and governed by their terms.
15. Force Majeure
We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, extreme weather, war, strikes, lockouts, epidemics, telecommunications or power failures, or courier disruptions.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of the Netherlands. Courts of the Netherlands shall have non-exclusive jurisdiction. If you are a UK consumer, you will benefit from any mandatory provisions of the law of the country of your residence, and you may bring legal proceedings in the UK. Nothing in these Terms affects your statutory rights.
17. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with an updated date. Please review periodically.
18. Contact Us
- Store Name: Sophia & Grace London
- Company Name: Back on Rails | Digital Marketing
- Chamber of Commerce (KvK): 66815797
- VAT Number: NL002415478B23
- Email: info@sophiagracelondon.com
- Phone: +31 6 5289 2379
- Address: Hekelhof 18, 2201 ET Noordwijk aan Zee, The Netherlands
- Opening Hours: Monday – Friday, 09:00–17:00 (CET)